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Call 1800 627 661 to book your flight

FAQ's

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FAQ's

How much does a balloon flight cost?

Melbourne flight $440 per person, Child $340 per person
Melbourne flight with breakfast $470 per person, Child with breakfast $355 per person
Yarra Valley Flight $365 per person, Child $285 per person
Yarra Valley flight with breakfast $395 per person, Child with breakfast $300 per person
(Please note, children age 7-12 only).

Are discounts available for groups?

Yes, we offer group discounts. Please contact our office on (03) 9428 5703 or via email on balloon@globalballooning.com.au for more information.

How do I know whether my flight is going ahead?

Hot air ballooning is weather dependent. All passengers are asked to phone their duty pilot the night before the flight to check-in and receive a weather report. Your duty pilot's contact details are as follows: Melbourne flights 0488 686 555, and Yarra Valley flights 0488 686 444.


Please follow this process during your flight check in -

Call the night before your flight between 6.30pm and 7.00pm. Listen to the information supplied and leave your name and contact number at the end.

In the morning, please recall the number at the specific time and obtain the final weather update.

Why do I have to check-in with my duty pilot?

Ballooning is a weather dependant activity and it is not safe to fly if the weather is unsuitable. This could be because of too much wind, not enough wind, turbulence or thermal activity, poor visibility due to low cloud, fog or smoke or storms, lightning or rain. Our pilots liaise with the Bureau of Meteorology to determine if a day is flyable, and they receive their final weather report the evening prior to your flight. This is why we cannot tell you any earlier if the flight is going ahead!!

Global Ballooning understands that it is disappointing to have a flight cancelled but we make the decision with your safety in mind. Please be understanding when this situation occurs - we never want to cancel a flight, it is mother nature who makes that decision for us!

What do I do if my flight is cancelled?


If your flight is cancelled due to inclement weather, you can reschedule to an alternate date. Simply contact our bookings office on (03) 9428 5703 or via email balloon@globalballooning.com.au. Please note, our weekend flights are extremely popular and can book out up to 12 weeks in advance at some times of year. Please be aware of this when rebooking, and understand that we will do our best to get you on a flight! You may like to consider a weekday flight instead.

If you cannot reschedule, you may request a refund. Please note, discounted bookings, gift vouchers, and accommodation packages are strictly non-refundable.

Any refund will incur a $25 administration fee which Global Ballooning retains.

 

I have a flight booked for TOMORROW and I have lost the flight confirmation. How do I contact the pilot?

If you have a flight booked for tomorrow, you will need to phone your pilot to check-in, and be advised if the flight is proceeding and the exact meeting time in the morning.

The pilot check-in numbers are as follows:

Melbourne: 0488 686 555

Yarra Valley: 0488 686 444

You must check in between 6.30-7.00pm the night before your flight, or you may jeopardise your places.

Please note, these numbers are available for passengers who have a booking only. If you are wanting to make a booking or enquiry, please contact our booking office on (03) 9428 5703.

Is it cold during the flight?

You will be no colder in the balloon than when you are on the ground. The burners are located above your head and, as you will be moving with the wind, there is no wind chill.

What time do we meet?

We meet around an hour before first light. The pilot will tell you the precise time when you check in with him the night before the flight (see your flight confirmation for full details).

How long does it all take?

You can expect to be with us for around 4-5 hours. This includes the flight as well as the setting up and packing up of the balloon, and breakfast.

Can extra people join me for breakfast?

Yes, you can book this through us. The cost is $35 per adult and $15 per child (up to the age of 12).

Can I purchase an open dated gift certificate and how long is it valid for?

Yes, we have open dated gift certificates. They are valid for twelve months, and are transferable, but not refundable.

Do you have accommodation packages available?

Yes, we offer accommodation packages in each of our locations. Prices and inclusions are listed on our website, under each location.

When booking a package, please be aware that if your balloon flight is cancelled due to inclement weather, the accommodation will proceed as booked on the scheduled date. Both the ballooning and accommodation portion of accommodation packages are non-refundable.

What happens on the morning?

We meet at the confirmed time and you are driven in our vehicles to the launch site, which is determined according to the weather patterns on the day. You are then welcome to help us with the inflation of your balloon, this usually takes about 20 minutes. During the flight our ground crew follow the balloon and meet you at the landing site. After the balloon is packed back in to the bag, you will be taken to a venue where a hearty breakfast has been organsied for your adventure-fuelled appetite!

What should I wear and bring?

Wear hiking style clothing and bring a hat and sunglasses. Don't forget charge your camera.
Avoid white clothes, ballooning is an outdoor adventure experience and white clothes have a habit of being soiled.

Where do you park on the morning of your flight?

Both meeting points have parking available.

Yarra Valley - please mark in the designated parks at Rochford Wines (free parking)

Melbourne - the Hilton has parking available for a flat rate of $5, which can be organised through the hotel Concierge

What if I need to cancel my flight or change my flight date?

As long as you give us 7 days or more notice to change or cancel a flight, there are no fees involved. Within 7 days of the flight date, a $50 per person fee is applicable. Within 48 hours of your flight date, no changes or cancellations can be made to the booking.

Full terms and conditions are available on our website: www.globalballooning.com.au/terms

I want to get married in a hot air balloon! Is this possible?

It certainly is! We have a wedding package that can be tailored to fit your requirements on your special day. Our balloon weddings take place over the picturesque Yarra Valley, and include a beautiful champagne breakfast at Rochford Wines to celebrate the day. We have flown an increasing number of weddings in recent years, so you couldn't be in better hands. Please contact our bookings office on (03) 9428 5703 or by email balloon@globalballooning.com.au to make further enquires.

I'm thinking of proposing to my partner, is there something romantic I can do?

If your looking for romance, ballooning is definitely for you! And what better way to propose to your significant other than with our Proposal Pacakge. We have a customised "Will You Marry Me" balloon, and, as it is slowly inflated by our pilot, the words become visible. That's y our cue to get out the ring! The pacakge includes an exclusive flight for just the tw of you, and a romantic champagne breakfast afterwards to celebrate your engagement. Please contact our office on (03) 9428 5703 or via email balloon@globalballooning.com.au for further details!

Can you accommodate corporate groups?

Having the largest fleet in Victoria, we can certainly accommodate corporate groups. Setting-up and packing-up a hot air balloon provides a great team building activity, and the flight itself is a great incentive. Please contact our bookings office for further information.

Can I come into the office and buy a gift certificate or pay for my flight?

Yes - the office is located at First Floor, 173-175 Swan Street, Richmond, Victoria 3121.

Please note the office entry is located on Dickman Street.

Where do we launch and land?

Around Melbourne and the Yarra Valley we have a number of sites for Global Ballooning Operation.

We cannot tell until the morning of the flight which direction and launch site will be used - each morning is very different.

Do you have an easy access basket?

The Global Ballooning and Burt & Davies have developed an Easy Access Basket (EAB). This Incorporates a door to allow less able-bodied individual, including those with serious physical disabiliites, to enter and exit the basket with ease. The EAB also incorporates customised seating, seat belts and a grab handle suspended from the burner frame. For more information please contact us in the office on 03 9428 5703.

How many people are in the basket?

Yarra Valley flights can have 16 people and Melbourne flights carry 10 people in the basket.

Can pregnant women fly?

We can fly pregnany women in their 1st and 2nd trimester only. After this time, please consult your doctor for health risks and advice. We do not recommend flying in your 3rd trimester.

When should I book?


Flights are scheduled 7 days a week, all year round except on Christmas Day. Weekends always book up the quickest, we suggest if you can to allow 6-8 weeks notice to book on a weekend, or try for a Monday-Friday flight.

 

 

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