Terms and Conditions

Terms and Conditions

Important: Please ensure that all members of your party have been made aware of the following conditions. These Terms and Conditions apply to the transaction detailed on this documentation. Your acceptance of these conditions is a term of supply of the Services. By paying for and accepting supply of the Service, you agree to be bound by these conditions. If you do not accept these conditions you should contact Global Ballooning Australia immediately and prior to accepting supply of the Service.

1. Definitions

Service refers specifically to the hot air ballooning mentioned on this documentation and generally to the range of products Global Ballooning Australia, including accommodation and customised activities arranged by agreement.

Service Operator refers to Global Ballooning Australia or any independent contractor supplying/delivering the services to you under the your Agreement with Global Ballooning Australia.

2. Booking a flight

Weekend dates book up a long way in advance. We operate 7 days per week and midweek flights from Monday to Friday are usually very available. If you are having trouble finding weekend availability try a midweek day.

3. Liability

Under no circumstances will Global Ballooning Australia be liable for direct, indirect, consequential or incidental damages including but not limited to lost or damaged property, lost profits or savings or damages for disappointment.

Global Ballooning Australia may arrange for the hot air ballooning to be performed under a ‘code-sharing’ arrangement, i.e. it may subcontract another ballooning company to provide you with your flight. In such instances, Global Ballooning Australia accepts no liability in connection with such services or for any loss, injury, or damage to or in respect of any person or property. Global Ballooning Australia reserves the right to alter contents of products and location when deemed necessary.

Global Ballooning Australia does however warrant providing services of equal nature and value.

4. Alteration, Cancellation and  3rd party Bookings

In the unfortunate event you should have to cancel your booking, certain fees & conditions apply (Please Note: it is also considered a cancellation if you wish to alter or re-schedule your confirmed flight date):

- Within 48 hours prior to a weekday or a weekend flight no changes are permitted – passengers are advised to make their own insurance provisions in case of unforseen circumstances including being unwell to fly due to illness. Under no circumstances will flights be refunded or re-scheduled if passengers cancel or do not show for their ballooning experience on the morning of the scheduled flight.

- Between 48 hours and 7 days prior to rescheduling a weekday, weekend or Public Holiday flight - a $50 per person rebooking fee will be charged; weekday flights will need to be re-scheduled on a weekday flight only, excluding public holidays. Bookings cancelled up to 7 days prior to a flight date cannot be refunded.

- Accommodation and Wine Tour Packages are non-refundable and should the flight be cancelled due to inclement weather this does not apply to an affiliated partner of a package and failing to show to the accommodation or wine tour will result in forfeiting the booking. If you have booked an accommodation or tour booking alongside your balloon flight, the operator may be given your phone number/email to ensure your accommodation booking/tour runs seamlessly. 

- Group Bookings, Proposals OR Customised Events/Packages have separate cancellation, alteration & refund conditions which will be emailed to you or your agent prior to booking. They alter depending on the number of passengers and the date booked. Strictly, no changes are to be made within 14 days of your flight date. These are specified on the group booking documentation supplied or via email. Global Ballooning Australia reserves the right to amend these fees and notice periods. When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your booking confirmation documentation.

Cancellation fees are strictly non-refundable. You will lose the full cost of your flight if you fail to show up for your flight. You may send someone else in your place if you wish – please let us know the name of the replacement person before the flight. You cannot receive a refund on any trips booked using a gift certificate. (See Section 5) 

For terms and conditions relating to accommodation packages, please refer to your accommodation confirmation. For terms and conditions relating to winery tour packages, please refer to your winery tour confirmation.

5. Gift Certificates

Gift certificates are valid only when fully paid by the purchaser or distributor. Gift Certificates cannot be redeemed for cash or refunded in part or full.

Certificates are transferable to other individuals and are valid only for the period indicated thereon. Once the certificate has been redeemed (i.e. the trip date has been booked) all other terms relating to Alteration and Cancellation (see Section 4) apply, however the value remains non-refundable. Should you need to extend the validity of your gift certificate beyond the normal 12 months, reinstatement fees apply: $50 – 6 month extension; $100 - 12 month extension. Reinstatement period is from the date of expiry. Reinstatement fees are strictly non-refundable.

6. Discounted Bookings

Any discounts or special offers are only available on the full recommended retail price and are not valid in conjunction with any pre-existing discounts or seasonal specials. Any discounts/coupons need to be presented at the time of booking. No amount will be refunded if a discount/coupon is presented after initial booking. Any bookings made using a discount or special offer are strictly non-refundable. Bookings are transferable to other individuals and are valid only for the period indicated thereon. All terms relating to Alteration and Cancellation (see Section 4) apply, however the value remains non-refundable. Should you need to extend the validity of your booking beyond the normal 12 months, reinstatement fees apply: $50 – 6 month extension; $100 - 12 month extension.

7. Weather, Mechanical, Staffing, Safety & Other Conditions

Hot air ballooning relies on suitable weather conditions in order to proceed safely. Information on specific weather considerations are provided for at the time of making the booking. Additionally, flights may be dependent on mechanical performance or staffing availability. When conditions are deemed by Global Ballooning Australia to be unsuitable or unsafe to proceed, then trips may not go ahead on the scheduled date. Similarly a trip may be postponed due to less than minimum numbers being achieved. (Please note, if you have booked an accommodation or winery tour package and the balloon flight is postponed, the accommodation or winery tour will proceed on the scheduled date. See terms and conditions on your accommodation or winery tour confirmation).

Our Melbourne flights may not always fly over the central business district (CBD/city area). Whilst our pilots will endeavour to fly as close to the CBD as possible, our flight path is determined by the most up to date meteorological conditions to ensure the safest possible flight for all concerned.

In the unfortunate event that a Service must be delayed, rescheduled or cancelled due to any of the above factors, Global Ballooning Australia will hold payment in credit and offer alternative booking dates. Global Ballooning Australia will not accept any liability for travel, accommodation, inconvenience or other costs incurred or lost through such cancellation. International, interstate and country visitors should factor the possibility of short notice cancellation.

8. Rebooking Your Flight and Receiving a Refund

If your flight has been cancelled due to inclement weather conditions, please contact our office as soon as possible to rebook. Payment received for your flight will be held in credit and applied to the rebooking. Rebooking must be done within 12 months of the first cancelled flight date. Rebooking a flight date is subject to availability. There will be no refunds for any bookings held on our system for longer than 6 months. Should you need to extend the validity of your re booking beyond the 12 months, reinstatement fees apply: $50 – 6 month extension; $100 - 12 month extension. Reinstatement period is from the date of expiry. Reinstatement fees are strictly non-refundable. For any bookings receiving a refund, a $25 handling fee will be retained.

9. Re fly

On very rare occasions a flight deemed by the pilot in command to be of poor quality. This may be a flight that is either shorter than normal or may experience poor visibility. The pilot may offer to re fly all passengers free of charge. Any free of charge re fly can only be taken midweek by the passenger on the original flight. This is not transferable.

10. Your Responsibility

(a) You must fly within the time limit of your gift certificate or rebooking date. Therefore please do not leave it until the last minute to book. If the weather is unsuitable or if there is no availability you may have to try again. It is your responsibility to make as many attempts as necessary to fly or your voucher may expire.

(a) It is your responsibility to ensure you have received booking confirmation details of your flight; please notify the Global Ballooning Australia office immediately and prior to your flight date if you do not have this information. You are also required to follow the check-in procedure outlined in the confirmation letter the evening before your flight. If you do not contact the duty pilot as required between 6.30 and 7.00 p.m., Global Ballooning Australia cannot be held liable for the consequences of not checking in with your pilot and receiving the latest instructions.

(b) In the interests of safety, you undertake to follow the advice of the pilot and ground crew, comply with any local codes of conduct and act sensibly and prudently at all times. You also agree to indemnify Global Ballooning Australia, its owners, officers and employees for all losses and/or damage arising from any act or default on your part or the part of a member of your party. Under no circumstances at any time during supply of the Services should you or a member of your party be under the influence of drugs or alcohol, nor should you take medication that could affect or impair your judgment at this time.

(c) Check with your medical practitioner if you have a pre-existing medical condition that may be affected by the physical nature of hot air ballooning. You agree to indemnify Global Ballooning Australia, its owners, officers and employees against any incident related to your health occurring during or after supply of the Services.

(d) Personal belongings taken on board are at your own risk.

(e) Ballooning is an outdoor adventure activity, and Global Ballooning Australia cannot be held liable for damage to any clothing.

11. Third Party Bookings

These terms and conditions apply to passengers booked and paid direct with Global Ballooning Australia. If a booking is made and paid through a third party agent, Global Ballooning Australia passengers must adhere to third party terms and conditions.

12. Google AdWords

Global Ballooning Australia uses Google Analytics features based on Display Advertising(Remarketing and Google Analytics Demographics and Interest Reporting). These features use first-party and third-party cookies to inform, optimise and serve ads based on your past visits to the Global Ballooning Australia site. 

This allows Global Ballooning Australia to report on demographics for understanding the site’s audience and display ads that relate to products and services you have viewed on the Global Ballooning Australia site as you browse third party sites on the Google Display Network using Remarketing.

Visitors can opt out of Google’s use of cookies by visiting Google's Ads Settings <http://www.google.com/settings/ads> or by visiting the Network Advertising Initiative opt out page <http://www.networkadvertising.org/managing/opt_out.asp>

Global Ballooning Australia Pty. Ltd. ABN 32 156 541 703. Terms and conditions subject to change without notice. July 2008.

Click here to download the terms and conditions for the Easy Access Basket (PDF).