Important: Please ensure that all members of your party have been made aware of the following conditions. These Terms and Conditions apply to the transaction detailed on this documentation. Your acceptance of these conditions is a term of supply of the Services. By paying for and accepting supply of the Service, you agree to be bound by these conditions. If you do not accept these conditions you should contact Global Ballooning Australia immediately and prior to accepting supply of the Service.
Service refers specifically to the hot air ballooning mentioned on this documentation and generally to the range of products Global Ballooning Australia, including accommodation and customised activities arranged by agreement.
Service Operator refers to Global Ballooning Australia or any independent contractor supplying/delivering the services to you under the your Agreement with Global Ballooning Australia.
We operate 7 days per week (except Christmas Day 25th December).
Weekend dates book up 4-6 weeks in advance. Midweek flights from Monday to Friday are usually available.
Under no circumstances will Global Ballooning Australia be liable for direct, indirect, consequential or incidental damages including but not limited to lost or damaged property, lost profits or savings or damages for disappointment.
Global Ballooning Australia may arrange for the hot air ballooning to be performed under a ‘code-sharing’ arrangement, i.e. it may subcontract another ballooning company to provide you with your flight. In such instances, Global Ballooning Australia accepts no liability in connection with such services or for any loss, injury, or damage to or in respect of any person or property. Global Ballooning Australia reserves the right to alter contents of products and location when deemed necessary.
Global Ballooning Australia does however warrant providing services of equal nature and value.
In the unfortunate event you should have to cancel your booking, certain fees & conditions apply (Please Note: it is also considered a cancellation if you wish to alter or re-schedule your confirmed flight date):
- Within 48 hours prior to a weekday or a weekend flight no changes are permitted – passengers are advised to make their own insurance provisions in case of unforseen circumstances including being unwell to fly due to illness. Under no circumstances will flights be refunded or re-scheduled if passengers cancel or do not show for their ballooning experience on the morning of the scheduled flight.
- Between 48 hours and 7 days prior to rescheduling a weekday, weekend or Public Holiday flight - a $50 per person rebooking or refund fee will be charged; weekday flights will need to be re-scheduled on a weekday flight only, excluding public holidays.
- Anytime prior to 7 days before your flight, you're welcome to make changes & alterations. Any requested refunds will incur a $25 admin fee. There is no fee incured to change the date.
- Accommodation and Tour Packages are non-refundable and should the flight be cancelled due to inclement weather this does not apply to an affiliated partner of a package and failing to show to the accommodation or tour will result in forfeiting the booking. If you have booked an accommodation or tour booking alongside your balloon flight, the operator may be given your phone number/email to ensure your accommodation booking/tour runs seamlessly.
- Group Bookings, Proposals, Private Flights OR Customised Events/Packages have separate cancellation, alteration & refund conditions which will be emailed to you or your agent prior to booking. They alter depending on the number of passengers and the date booked. Strictly, no changes are to be made within 14 days of your flight date. These are specified on the group booking documentation supplied or via email. Global Ballooning Australia reserves the right to amend these fees and notice periods. When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your booking confirmation documentation.
Cancellation fees are strictly non-refundable. You will lose the full cost of your flight if you fail to show up for your flight. You may send someone else in your place if you wish – please let us know the name of the replacement person before the flight. You cannot receive a refund on any trips booked using a gift certificate. (See Section 5)
For terms and conditions relating to accommodation packages, please refer to your accommodation confirmation. For terms and conditions relating to tour packages, please refer to your tour confirmation.
Gift certificates are valid only when fully paid by the purchaser or distributor.
Once the certificate has been redeemed (i.e. the trip date has been booked) all other terms relating to Alteration and Cancellation (see Section 4) apply, however the value remains non-refundable. From 1st November 2019, gift vouchers will be valid for 3 years from the purchase date and the experience needs to be used before the voucher expires. Any gift vouchers purchased prior to 1st November 2019 will be strictly valid for 12mths as indicated on the voucher from the purchase date.
Global Ballooning Australia will honour the value (amount paid) of the voucher for the duration of the time specified on your voucher at the time of purchase. This can be used as a form of a credit to be used towards any flight experience/package on the Global Ballooning Australia website. Please keep in mind if there has been a price increase for the experience purchased during the time of your voucher validity, you will be required to match the difference of the total value.
Please note: Vouchers are transferable, but strictly non-refundable (they cannot be redeemed for cash or refunded in part or full). When the voucher is transferred to another individual it is only valid for the period indicated thereon.
Always check the validity of your voucher as the voucher expiry date and terms are subject to change when applied to any discounted bookings/vouchers, donations, second hand vouchers, monetary gift vouchers or if part of a loyalty program.
Any discounts or special offers are only available on the full recommended retail price and are valid for a strict 12 month period. They are not valid in conjunction with any pre-existing discounts or seasonal specials. Any discounts/coupons need to be presented at the time of booking. No amount will be refunded if a discount/coupon is presented after initial booking. Any bookings made using a discount or special offer are strictly non-refundable. Bookings are transferable to other individuals and are valid only for the period indicated thereon. All terms relating to Alteration and Cancellation (see Section 4) apply, however the value remains non-refundable.
If your flight has been cancelled due to inclement weather conditions, please contact our office as soon as possible to rebook or request a refund. Payment received for your flight will be held in credit and applied to the rebooking. Rebooking must be done within 12 months of the first cancelled flight date. Rebooking a flight date is subject to availability. There will be no refunds for any bookings held on our system for longer than 6 months. For any bookings receiving a refund, a $25 handling fee will be retained.
Hot air ballooning relies on suitable weather conditions in order to proceed safely. Information on specific weather considerations are provided for at the time of making the booking. Additionally, flights may be dependent on mechanical performance or staffing availability. When conditions are deemed by Global Ballooning Australia to be unsuitable or unsafe to proceed, then trips may not go ahead on the scheduled date. Similarly a trip may be postponed due to less than minimum numbers being achieved. (Please note, if you have booked an accommodation or winery tour package and the balloon flight is postponed, the accommodation or winery tour will proceed on the scheduled date. See terms and conditions on your accommodation or winery tour confirmation).
Our Melbourne flights may not always fly over the central business district (CBD/city area). Whilst our pilots will endeavour to fly as close to the CBD as possible, our flight path is determined by the most up to date meteorological conditions to ensure the safest possible flight for all concerned.
In the unfortunate event that a Service must be delayed, rescheduled or cancelled due to any of the above factors, Global Ballooning Australia will hold payment in credit and offer alternative booking dates. Global Ballooning Australia will not accept any liability for travel, accommodation, inconvenience or other costs incurred or lost through such cancellation. International, interstate and country visitors should factor the possibility of short notice cancellation.
On very rare occasions a flight deemed by the pilot in command to be of poor quality. This may be a flight that is either shorter than normal or may experience poor visibility. The pilot may offer to re fly all passengers free of charge. Any free of charge re fly can only be taken midweek by the passenger on the original flight. This is not transferable.
(a) You must fly within the time limit of your gift certificate or rebooking date. Therefore please do not leave it until the last minute to book. If the weather is unsuitable or if there is no availability you may have to try again. It is your responsibility to make as many attempts as necessary to fly or your voucher may expire.
(a) It is your responsibility to ensure you have received booking confirmation details of your flight; please notify the Global Ballooning Australia office immediately and prior to your flight date if you do not have this information. You are also required to follow the check-in procedure outlined in the confirmation letter the evening before your flight. Global Ballooning Australia cannot be held liable for the consequences of not checking the flight update as per your flight confirmation, in order to receive the latest update.
(b) In the interests of safety, you undertake to follow the advice of the pilot and ground crew, comply with any local codes of conduct and act sensibly and prudently at all times. You also agree to indemnify Global Ballooning Australia, its owners, officers and employees for all losses and/or damage arising from any act or default on your part or the part of a member of your party. Under no circumstances at any time during supply of the Services should you or a member of your party be under the influence of drugs or alcohol, nor should you take medication that could affect or impair your judgment at this time.
(c) Check with your medical practitioner if you have a pre-existing medical condition that may be affected by the physical nature of hot air ballooning. You agree to indemnify Global Ballooning Australia, its owners, officers and employees against any incident related to your health occurring during or after supply of the Services.
(d) Personal belongings taken on board are at your own risk.
(e) Ballooning is an outdoor adventure activity, and Global Ballooning Australia cannot be held liable for damage to any clothing.
These terms and conditions apply to passengers booked and paid direct with Global Ballooning Australia. If a booking is made and paid through a third party agent, Global Ballooning Australia passengers must adhere to third party terms and conditions.
Global Ballooning Australia uses Google Analytics features based on Display Advertising(Remarketing and Google Analytics Demographics and Interest Reporting). These features use first-party and third-party cookies to inform, optimise and serve ads based on your past visits to the Global Ballooning Australia site.
This allows Global Ballooning Australia to report on demographics for understanding the site’s audience and display ads that relate to products and services you have viewed on the Global Ballooning Australia site as you browse third party sites on the Google Display Network using Remarketing.
Global Ballooning Australia Pty. Ltd. ABN 32 156 541 703. Terms and conditions subject to change without notice. July 2008.
Global Ballooning Australia is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed. Personal information is information or an opinion relating to an identified, or reasonably identifiable, individual.
This policy explains the types of personal information that we may collect and hold, how that information is used and with whom the information is shared. It also sets out how you can contact us if you have any queries or concerns about this information.
We collect personal information about our passengers, stakeholders and organisations who are involved in our operations, customers, suppliers, contractors, job applicants and other contacts to understand and meet their needs, to conduct our activities and meet legal obligations.
The types of personal information we may collect include contact information (such as your name, address, email address, telephone number and booking details if you’re paying for your experience over the phone), weight details (if you are flying with us), information about your employer, your newsletter preferences and any feedback that you provide to us about our products and services, our website, or other matters.
Sometimes our activities require us to collect sensitive information. For more details, see the section 'Sensitive information is subject to greater restrictions', below.
Global Ballooning Australia also collects statistical information about visitors to our website. This information cannot be used to identify particular individuals but in some circumstances it may include a visitor's internet protocol address, which could be linked to the individual.
Personal information may be collected by way of forms filled out by individuals (including via online forms), emails, telephone conversations, online user-generated content and market research, face-to-face meetings and interviews. Where necessary and with your consent, we share some of your details with our operations team to ensure a seamless morning balloon flight.
If you choose not to provide the information we need to fulfill your request for a specific product or service or to participate in standards development activities, we will not be able to provide you with the requested product or service or we may not be able to allow you to participate in our activities.
Global Ballooning Australia may use and disclose your personal information for the primary purpose of collection, or for reasonably expected secondary purposes which are related to the primary purpose, or for purposes to which you have consented, and in other circumstances authorised by the Privacy Act.
Generally, Global Ballooning Australia may use and disclose your personal information for a range of purposes, including to:
provide you with our products or services that you have requested;
respond to your queries or feedback;
provide you with any communications or publications in which we think you might be interested, or which you have requested;
let you know about developments in our procedures, products, services, activities and programs that might be useful to you;
Global Ballooning Australia may disclose your personal information to our operational team members, our external service providers that provide services to us (such as distribution of newsletters, standards and other publications developed by Global Ballooning Australia, and market research)
We may also disclose your personal information if it is required or authorised by law, where disclosure is necessary to prevent a threat to life, health or safety, or where we are otherwise permitted by the Privacy Act.
We do not sell or license your personal information to third parties.
Some of the information we collect may be ‘sensitive information’, including information or an opinion about an individual's health, racial or ethnic origin, weight, membership of a professional or trade association that is also personal information, among other things.
Global Ballooning Australia may use and disclose your sensitive information for the primary purpose of collection, or for reasonably expected secondary purposes which are directly related to the primary purpose, or for purposes to which you have consented and in other circumstances authorised by the Privacy Act (e.g. where required or authorised by law to be disclosed, or where disclosure is necessary to prevent a threat to life, health or safety).
Security and management of personal information
Global Ballooning Australia will take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. The ways we do this include:
limiting physical access to our premises;
limiting access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our business activities are allowed access
requiring any third-party providers to have acceptable security measures to keep personal information secure; and
putting in place physical, electronic, and procedural safeguards in line with industry standards.
If we no longer require your personal information and are not legally required to retain it, Global Ballooning Australia will take reasonable steps to destroy or permanently de-identify the personal information.
Our website may contain links to third party websites. We do not operate these websites and therefore are not responsible for the collection or handling of personal information by the operators of these websites.
Under the APPs, you may be able to obtain a copy of the personal information that we hold about you. The APPs provide some exceptions to your rights in this regard. To make a request to access this information, please contact us in writing. We will require you to verify your identity and specify what information you require.
We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact Global Ballooning Australia at the contact address set out below if you believe that the information we hold about you requires correction or is out-of-date.
If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au) (which is the regulator responsible for privacy in Australia).
We will deal with complaints as follows:
Step 1: let us know
If you would like to make a complaint, you should let us know by contacting our Business Manager (see below for contact details).
Step 2: investigation of complaint
Your complaint will be investigated by our Business Manager.
A response to your complaint will be provided in writing within a reasonable period.
Step 3: contact OAIC
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:
Office of the Australian Information Commissioner (OAIC)
1300 363 992
Complaints must be made in writing:
Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Global Ballooning Australia
30 Dickmann St, Richmond VIC 3121
We will endeavour to respond to all complaints and correspondence promptly.